Frequently Asked Questions
Find answers to common questions about our products and services!
We want you to be delighted with your purchase from Pebbles Toys! If for any reason you're not satisfied, here's our return policy to ensure your peace of mind:
14-Day Return Policy: You have 14 days from the date of receiving your new toys to request a return.
Eligibility Criteria: To be eligible for a return, please ensure that your item meets the following conditions:
- It must be in the same condition as when you received it.
- It should be in its original packaging.
- You'll need to provide the receipt or proof of purchase.
Initiating a Return: To start a return process, simply contact us at hello@pebblestoys.com. Kindly note that returns should be sent to the following address: 528 Orange Street, New Haven, CT 06511. Items returned without prior authorization will not be accepted.
Exclusions: Unfortunately, we cannot accept returns for sale items or gift cards.
Refunds: Once we receive your return, we'll notify you and issue a store credit promptly.
We appreciate your understanding and cooperation. Our aim is to ensure your satisfaction with every purchase at Pebbles Toys.
At Pebbles Toys, we strive to make your shopping experience as seamless as possible. Here's everything you need to know about our shipping policy:
Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation.
Shipping Methods:
- We offer standard shipping for all orders, with estimated delivery times varying based on your location and selected shipping method.
- Expedited shipping options may be available for an additional fee, depending on your region.
Shipping Costs:
- Shipping costs are calculated based on the weight of your order and the destination address. You'll see the shipping cost at checkout before making your payment.
Order Tracking:
- Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor the status of your delivery.
Shipping Delays:
- While we make every effort to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your patience and understanding in such situations.
Shipping Address Accuracy:
- Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We're not responsible for orders shipped to incorrect addresses provided by the customer.
We currently offer shipping within the United States only. We hope to expand our shipping options internationally in the future.
Yes! During checkout, you will have the option to select between shipping or in-store pickup
Yes! We offer free gift wrapping for all items.
Gift wrapping can be chosen on individual product pages and in the checkout cart. Select which items you wish to gift wrap and leave an optional note.
No. Pebbles is not a stockist for Jellycat at this time. We offer wonderful Plush from brands like Mon Ami, Douglas, Bunnies by the Bay, and more!
We are currently SOLD OUT of NeeDoh. We have no update on when our next shipments from Schylling will arrive. We offer other incredible Squishy and Sensory products here!